Report delivery
Reports are digital, so there is nothing to ship.
01How you get your report
Once your payment is confirmed, we send your report as a PDF to the email address you entered at checkout. Sending it to that address completes delivery, and your order is then fulfilled. The email also contains a link to your order page, where you can view the report online.
02Keeping your report
Please save the email and the PDF. The online order page is provided for convenience only: we do not guarantee that it will stay available or work at any given time, and we may remove it. What we guarantee is delivery of the report to your email when you pay. Keeping a copy is your responsibility.
03Ordering the same report again
If you order a report you have already bought (the same VIN, the same report type and the same email address), we do not charge you again or send another email. We open your existing order page instead. This works only while that page is available, and you get the report produced at your original purchase, not an updated one. Choosing a different report type for the same VIN is a new purchase.
04How long it takes
Your report usually arrives within seconds and can take up to 5 minutes. If you have not received it after 5 minutes, write to info@vins.am with your order link and we will resolve it.
05Where it's available
vins.am serves customers in Armenia only. There is no physical delivery, so there are no shipping costs.
06If it doesn't arrive
Check your spam folder first. If it still is not there, we reply within 2 working days.