Returns & refunds
Your right to withdraw from an order, and how to use it.
01When we refund
We refund the full price you paid if your payment was taken but no report was delivered to you.
We do not refund a report that was delivered, including when the vehicle's history in it is short or not what you hoped for. The data comes from third-party sources at the moment you order, so a delivered report cannot be taken back.
A report counts as delivered once it has been sent to the email address you entered at checkout.
02How to ask
- Write to info@vins.am within 7 days of the payment.
- Send the VIN, the email address you used at checkout and the time of the payment.
- We confirm your request within 2 working days.
- Approved refunds go back to the card you paid with within 10 working days. The exact time also depends on our payment partner and your bank.